Key Account Manager

Langenthal, Switzerland

Key Account Manager (m/f/d, 80-100%)

Caynova is a young but well-established corporation engineering, manufacturing, and distributing comfort features for aircraft seats, such as heating, cooling and massage systems.

Located in Langenthal, Switzerland, Caynova offers a modern work environment with an attractive employee benefits package, and professional growth opportunities.

Our start-up minded team of skilled and highly motivated specialists provides best-in-class solutions to the world’s top airlines. We pride ourselves to be “The Well-Being Crew”.

To grow our team, we are looking for a Key Account Manager (m/f/d, 80-100%) at our office in Langenthal, starting immediately or by agreement.

Your main tasks:

           Ensuring a smooth transition from the acquisition project to formalizing contracts, confirming that all agreed-upon terms, scope, costs, timing, etc., are accurately reflected

           Navigating customers from project initiation (ITCM) through product or shipset delivery, ensuring all their requirements and expectations are met with precision and satisfaction.

           Acting as the primary liaison within Caynova for addressing problems or malfunctions, coordinating seamlessly with internal teams and external service partners to swiftly resolve issues and ensure operational efficiency.

           Assisting the New Business Development team by leveraging insights and valuable information obtained from customer interactions, facilitating the identification of potential new opportunities within the customer pipeline.

           Managing the warranty process to ensure efficient processing of eligible claims and timely delivery of replacements or repairs in accordance with warranty agreements. Additionally, coordinating cabin inspections as needed.

What we are looking for:

           A bachelor’s degree in business administration, industrial engineering, economics, or equivalent qualification

           Proven track record in key account management, preferably in aviation and specifically in the commercial aircraft cabin industry

           Comprehensive understanding of the requirements for aircraft seating systems from a holistic perspective

           Exceptional communication and negotiation skills

           Excellent English skills in speaking and writing, native or C1 level. German is a plus.

           Willingness to travel up to 20%

Your personality:

           Self-driven, proactive with attention to detail

           Persuasive communication skills coupled with a confident demeanor

           Professional and confident in managing relationships with customers, partners, and suppliers

           Charming, empathetic, and trustworthy personality that effortlessly connects with individuals

           Solution-oriented and with a can-do mentality


What we offer:

           An ambitious team with an open and fun-loving culture in an international and multicultural market environment

           Attractive benefits package

           Flexible working hours

           Home Office

           Personal and professional growth and development opportunities in a growing company

Are you looking for an interesting job with plenty of room for initiative in a pleasant working environment? Then we look forward to receiving your electronic application.

For more information, please contact Rina Sylejmani, HR Specialist at 062 919 06 05.